Return Policy

Your satisfaction is our priority. Learn about our return process.

Last Updated: January 1, 2025

Our Return Philosophy

At JellyForce, we are committed to your complete satisfaction. If you are not fully satisfied with your purchase for any reason, we want to make the return process as straightforward as possible.

Return Eligibility

To be eligible for a return, please note the following conditions:

  • Return requests must be initiated within the applicable return window from the date of delivery.
  • Products must be returned in their original condition and packaging where possible.
  • A valid proof of purchase (order confirmation or receipt) is required for all returns.
  • Returns initiated outside of the eligible return window may not qualify for a full refund.

Please contact us at support@jellyfforce.com before initiating a return so our team can guide you through the process and provide the correct return address.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or status of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe. Please note that processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at support@jellyfforce.com with your order number and photographs of the issue. We will prioritize resolving this for you as quickly as possible, at no cost to you.

Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been opened and significantly used beyond what is reasonably necessary to evaluate them.
  • Products purchased through unauthorized third-party sellers.
  • Items returned after the eligible return window has expired.

Contact Us

To initiate a return or for any questions regarding our return policy, please reach out to our support team: